ENG

FAQS

General Questions

  • Q Why Xcelom Limtied launched COVID-19 RT-PCR Screening Test?
    The covid-19 pandemic was a sudden outbreak that caused a widespread panic in our community. With limited tests available, Xcelom has set up its first Microbiology laboratory in order to provide a complete care coverage for all our clients. In the near future, we strive to expand the spectrum of our services offered, from routine clinical chemistry test to other rare infectious diseases such as Dengue Fever, Influenza (Type A & B),  Scarlet fever & many more.
  • Q How to order the COVID-19 RT-PCR Screening Test?

    You can fill out our appointment registration form to order COVID-19 RT-PCR Screening Test.

  • Q The technology of our COVID-19 RT-PCR Screening Test?

    COVID-19 RT-PCR Screening Test is a real-time reverse transcription polymerase chain reaction (rRT-PCR) test for the qualitative detection of nucleic acid from SARS-CoV-2 in your specimen. This is the recommended method of in vitro diagnostic testing for COVID-19 from the World Health Organization.

    The submitted specimen was tested by Real Time Reverse Transcription Polymerase Chain Reaction (Real Time RT-PCR) technology that detects SARS-CoV-2 virus RNA. The qualitative nucleic acid assays used have been approved by NMPA (CFDA), FDA EUA, CE IVD for the use of detecting SARS-CoV-2 (COVID-19) virus. Markers include the virus N gene, ORF1ab gene regions, and/or human RNaseP gene internal control. 


  • Q Where is the test conducted?
    This test was conducted at our own laboratory in Shek Mun, Sha Tin
  • Q Is this an approved test by HKSAR?
    Yes, Xcelom Limited is in the list of Local COVID-19 nucleic acid testing institutions recognised by the Hong Kong SAR Government.
  • Q The report can be used for traveling?

    Our report is fulfilled the standard of Hong Kong government. If you would like to use this negative test result for travel purposes, please print out the report (1 page) in colour and present it to the immigration authorities at the relevant borders.

    *Please note that you should also understand the destination's entry restrictions and required information.

  • Q How long will it take for me to get results?

    The report will be completed within 24 hours once the test sample arrived our laboratory. The report will be sent by e-mail or SMS.

    *Please note that the report time will be changed on Sunday and public holiday period. 

  • Q The Public Hospitals are offering free COVID-19 testing. Why should I get tested with Xcelom Limited?

    Our COVID-19 RT-PCR Screening test is different to free test provided by HKSAR. When we receive the order, we will arrange to deliver the test kit with door to door service.

    You can collect the sample and return it back once our courier arrived the designed place You do not need to the get the sample kit/collect sample at the HKSAR free COVID-19 Test point, It can protect your safety and the time for pick up/

    In addition, our delivery team will closely follow up your report and have provided the fastest follow-up.

  • Q I would like to order in bulk for my organisation. Do your offer bulk discounts?
    If you wold like to order in bulk for your organisation (Company, School, Private Group), Please contact us for bulk discounts, call us at 3955 1368 or email to xmicrobio@xcelom.com